The Balfour, NHS Orkney - atrium

The Balfour hospital, Orkney – Total FM

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Summary

Sector
Healthcare
Value
£24.1m
Location
Kirkwall
Status
Live
Customer
NHS Orkney
Duration
25 years
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Maintaining the hospital as part of a long-term relationship

‘The Balfour’ is Orkney’s £64m healthcare centre in the island’s Capital, Kirkwall. In maintaining this state-of-the-art space, Robertson FM plays a critical role in the facilities that are provided there, including maternity units, six wards, dental suites, a day hospital and a day-surgery unit. 

16,975m2

floor area

48 

inpatient beds

25 years

FM relationship

Services

To meet the changing needs of patients, we keep abreast of changes in technology and adjust our maintenance services to provide exactly what is required. Services like planned preventative maintenance, reactive maintenance and the lifecycle replacement works keep the hospital running smoothly.

Hard FM

– PPM and reactive

Helpdesk 

management

Utilities and lifecycle 

management

Facilities management adds value – for the client and community

We use market testing to identify where we can generate value for money for NHS Orkney, such as making savings on procuring the site’s heating oil. 

Robertson FM has integrated into the Orkney community by retaining a local apprentice who had worked on the project during the construction phase. We are continuing to benefit the local area by attending community group meetings and job fairs, and providing training, mentoring and work experience.

Early engagement builds efficient computer-aided facilities management systems

Robertson FM engaged with the design teams early in the process to define outputs that would ensure maintenance was efficient once the building was handed over. We used BIM data to capture room references, asset information and plant references within our computer aided facilities management (CAFM) system, greatly improving the value that our lifecycle management service will bring over the facility’s lifetime.