An all-encompassing service

For the duration of the contract with EnQuest, Robertson employ a resident team who will cover the contract requirements.

This is headed up by an on-site Contract Manager, with the team providing hard and soft FM services that include mechanical and electrical maintenance, fabric maintenance and cleaning amenities.

As well as this, Robertson also provided a mail room service, overall management and supervision of specialist sub-contractors for security, catering and front of house and reception duties to the Annan House building.

Going the extra mile

To ensure EnQuest staff and other building users were able to move into Annan House in a timely manner, Robertson staff continued working through weekends.

By going the extra mile and above and beyond for the client, the EnQuest staff was able to move in one month ahead of the agreed schedule.

Stepping in to put things right

After over 800 defects were left by an external building contractor, Robertson stepped in to proactively manage these issues on behalf of EnQuest.

This ensured Robertson had a comprehensive overview of the job and allowed us to manage the defects without the client having to take a “hands on” role in the project.

 

 

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