Facilities management contracts

A successful partnership cannot be assumed as part of a contractual requirement; it is developed through shared values, common goals, and a high-quality service provision. It contributes to the delivery of both strategic and operational goals and results in a beautifully appointed, smoothly run working environment that creates the perfect space for innovation to happen.

We have developed excellent working relationships with all clients, however, I believe that our work with Teesside University is particularly poignant. While we provide a mix of hard and soft FM services to four sites across the University portfolio, our relationship has developed far beyond their initial requirement for an external FM provider. It is based on innovation and collaboration, reinforced through our shared approach and the commitment shown by our respective Investors in People accreditations.

How can FM support change in the education sector?

There have been accelerated levels of change across the education sector. The university’s strategic plan ‘Teesside 2020’ sets out a new vision that raises the aspiration and ambition to be an international university at the heart of the Tees Valley, with a reputation for academic excellence. It is expanding and upgrading the campus to attract new students and provide competitive services - facilities management is at the heart of this change process. We are providing a service delivery model that is flexible and adaptive to support the evolving education landscape.

Adding value to an FM contract

The university not only wants to be known for an excellent facility and amenities but also for the work and support offered to postgraduates in their transition from academic to working life. We were keen to play a part in this journey, developing dynamic forums to meet with leading experts, like-minded peers, business leaders, and invited speakers. A tenant pitching session was an opportunity to network with senior representatives from Teesside University, Robertson and Stockton Borough Council. We also hosted Apprentice Week in Stockton for the winners of the Small Business Awards - students were given a £50 budget and had to come up with a business plan and pitch their ideas to a number of senior academics from the University.

An award-winning partnership

We are delighted that our partnership has been recognised internally and was used as a best practice example in the successful external assessment of the University against the exacting ‘Customer First National Accreditation.’ In 2016 we were finalists at the PFM Awards in the Partners in Corporate category and at the BIFM Awards 2017 for our Impact on Customer Experience, highlighting our commitment to the contract.

Our strategic partnership has been critical in harnessing each other’s strengths and working together to achieve our shared goals. We will continue to work in partnership with our friends at Teesside University for the benefit of our building users.

 

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