Robertson supports employees looking to develop, both to exceed in their role and to progress in the business. Our development offering includes: learning resources on our elearning platform; further and higher qualifications; structured development programmes in Professional Qualifications, and Leadership and Management; and Personal Development Plans, which enable our employees to reach their full potential.

In June 2011, I joined Robertson Facilities Management as a part-time Caretaker in schools in Newcastle. At 18 years old, I thought it was more of a stepping stone rather than a career path. However, six years later, I am still with the business and working as part of the Newcastle Building Schools for the Future contract, having made quick progression, gained new skills and recognition along the way. Robertson offers many opportunities for an interesting and diverse working life, where no two days are ever the same. 

Caretaker role

When I became a full-time Caretaker working between St Mary's Catholic School and West Jesmond Primary School, I soon discovered that there was a lot more to the role than simply carrying a large set of keys and opening and closing the school gates. This role increased my confidence and enhanced my knowledge of FM – I was undertaking small repairs and maintenance works as part of a Hard FM service and playing a vital role in the upkeep and security of the school buildings.

Site Manager role

There was a natural progression to my next role as Site Manager at St Mary’s, managing a small team of hard-working, honest, and dependable Caretakers. I was extremely proud of the work my team and I undertook on a daily basis, to ensure that teachers and pupils could learn in safe and well-maintained surroundings. Everything we did was underpinned by the aims and values of the School.

Facilities Manager role

In 2017, I took on my biggest and most exciting challenge to date when I accepted the job as a Facilities Manager with direct responsibility for seven Schools and 14 Caretakers.

Working with more experienced colleagues who have a greater knowledge of the FM industry has helped me to align my own knowledge and skills to the most professional standards. 

During my time in this role, the challenges faced have been an opportunity to learn and I realised quickly that adopting a ‘can do’ attitude is key to being a successful Facilities Manager. The part I enjoy most is client interaction – working in partnership and understanding their challenges and objectives to ensure operational success. It is important to listen to my clients’ needs and find proactive solutions while delivering outstanding customer service.

Within the next five years, I want to be in a contract management role; having established the knowledge and techniques to effectively manage contracts and service levels, and to improve service delivery.

Related post: Back to the floor: Maintenance Engineer 


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